Return Policy Page
Maplevo Return & Refund Policy
Customer satisfaction is important to Maplevo. This policy explains when returns, refunds and cancellations may be accepted.
1. Eligible Returns
- Damaged product received.
- Defective product.
- Wrong item delivered.
- Item significantly different from the description.
2. Return Request Period
Customers should submit a return request within 7 days of delivery unless otherwise stated for a specific product category.
3. Return Conditions
- Product should be unused where applicable.
- Original packaging and accessories should be included.
- Proof of purchase may be required.
4. Non-Returnable Items
- Personalized products.
- Digital products.
- Products damaged due to customer misuse.
- Items marked as non-returnable.
5. Refund Process
After inspection and approval, refunds are initiated to the original payment method where possible. Processing time may vary depending on the payment provider.
6. Order Cancellation
| Status | Cancellation |
|---|---|
| Before Processing | Usually permitted. |
| After Dispatch | Generally not permitted unless required by law or approved by Maplevo. |
7. Seller Responsibilities
- Ship accurate products.
- Package items securely.
- Cooperate during return investigations.
8. Fraud Prevention
Maplevo may reject claims involving abuse, false information or fraudulent activity and may restrict accounts involved in repeated misuse.
9. Contact
For assistance, contact Maplevo Customer Support through official channels.
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