Maplevo Support Policy

Welcome to Maplevo. This Support Policy explains the service standards and responsibilities expected from sellers using the Maplevo platform.

1. Order Completion

Sellers should complete assigned orders within 24 hours whenever reasonably possible. Timely processing improves customer satisfaction and platform performance.

2. Pending Orders

Pending orders should be reviewed and resolved promptly. Unresolved orders may affect seller performance and withdrawal processing.

3. Withdrawals

Withdrawal requests are reviewed according to Maplevo policies.
Outstanding issues or pending orders may delay processing.
Verification may be required before approval.

4. Seller Responsibilities

Maintain accurate product listings.
Respond to customer queries promptly.
Package and dispatch products carefully.
Comply with all Maplevo policies and applicable laws.

5. Customer Support

Sellers are encouraged to respond to customer enquiries within 24 hours and cooperate with Maplevo support when resolving disputes.

6. Store Standards

Offer genuine products.
Maintain quality standards.
Avoid misleading descriptions.

7. Policy Violations

Violations may result in warnings, temporary restrictions, suspension of withdrawals, account suspension, or permanent termination depending on severity.